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Shipping
Free shipping from € 500 for International Orders (Depending of country) with products marked symbol , products marked with the symbol do not add up for free shipping.
Delivery Time
We always send orders after payment confirmation, except for cash on delivery. In addition, we have order output control parameters based on the quantity of articles.
Orders from 1 to 3 lines with a maximum of 48 articles. All confirmed orders are shipped until 12:00 p.m. to European Union.
Orders from 4 to 8 lines with a maximum of 290 articles. The departure period is generally the same day as the order confirmation if it is confirmed before 12:00 p.m. However, on days of maximum production such as every Monday, Campaigns such as Black Friday, Valentine’s Day or Christmas, the order delivery period may be delayed to 48 hours with an estimated period of 24 to 72 hours for deliveries to European Union
Orders from 9 to 300 lines with a maximum of 1,400 items. The departure period is 48 to 472 hours. With an estimated period of 3 to 9 days for deliveries the European Union.
Does the transport agency notify me of the time and delivery date?
No. The agency does not have the obligation to contact prior delivery, however, most agencies have systems in place that notify by SMS of the estimated time of arrival to the mobile phone number of the associated professional client.
What happens if I am not at my business or home when the delivery man comes?
In agency deliveries, if at the time of delivery of your order you are not in your business, it will be delivered again the next business day. So up to 2 attempts. The agency will contact you. For the Correos agency, they leave a notice at the destination to pick it up at the closest office with a maximum period of 15 days available to collect or return the merchandise to origin. For destinations in the European Union, the agency will do everything possible to make the delivery or agree on a common schedule. If delivery is not possible, the package will be returned to us. However, this service may be affected by health emergency situations such as Covid, in case of absence the agency can leave a notice to pick up at the delegation closest to the final destination.
Items in your cart
In order to know the exact amount of the shipping costs, before placing the order you must add the items you want to your cart, select destination and check the shipping costs according to weight and volume. Before making the purchase your shipping costs will be calculated automatically based on the products you have in the basket and according to the selected transport agency. The information will always be provided prior to payment.
IS THERE A MINIMUM ORDER REQUIREMENT?
No, We do not require a minimum order amount.
WHEN WILL MY ORDER BE SHIPPED?
Our goal is to ship all orders the same day. For same day shipping, orders have to be in before 15pm. All other orders ship usually within 24 hours.
WHICH CARRIER DO YOU USE TO SHIP MY ORDER?
Depending on the size of the order and country of destination we use DHL*, DPD or GLS.
IS IT POSSIBLE TO TRACK THE STATUS OF MY ORDER?
Yes, we have an online tracking system. In the login area on our website you will be able to see if the order has been shipped and tracking number, should be checked with website shipping agency.
Orders with international destination and customs procedures
International orders with customs procedures are assumed by the final recipient. However, at Setoxy.com we guarantee that the orders have minimal or no cost. Returned orders that need customs procedures to enter Setoxy.com again will be assumed by the company or freelance that processes the order. Not assuming customs expenses will lead to the cancellation of the professional account.
